RookTV - Movie Player Technical Support
Last Updated: December 15, 2024
Welcome to RookTV Support! Find solutions to common issues, troubleshooting guides, and multiple ways to get help with your premium streaming experience.
🚀 Quick Start Guide
Getting Started with RookTV - Movie Player
1Download & Install: Get RookTV from the App Store or Google Play
2Create Account: Sign up with your email or use Apple/Google Sign-In
3Start Free Trial: Enjoy 7 days of premium features at no cost
4Add Media: Import your video library or start streaming
5Enjoy: Experience premium 4K HDR playback and AI recommendations
📱 System Requirements
| Platform |
Minimum Requirements |
Recommended |
| iPhone |
iOS 13.0+, iPhone 7 or newer |
iOS 16.0+, iPhone 12 Pro or newer |
| iPad |
iPadOS 13.0+, iPad Air 2 or newer |
iPadOS 16.0+, iPad Pro (any generation) |
🔧 Troubleshooting Common Issues
Video Playback Problems
1Check your internet connection (minimum 5 Mbps for HD, 25 Mbps for 4K)
2Force close and restart the RookTV app
3Verify the video file isn't corrupted by trying a different video
4Clear app cache: Settings → Storage → Clear Cache
5Update to the latest version of RookTV
6Restart your device
Casting and AirPlay Problems
1Ensure all devices are on the same Wi-Fi network
2Restart your casting device (Apple TV, Chromecast, etc.)
3Check for interference from other wireless devices
4Move closer to your router for stronger signal
5Update firmware on your casting device
Subscription and Billing Issues
1Verify subscription status in Settings → Account → Subscription
2Check your App Store or Google Play purchase history
3Ensure you're signed in with the correct Apple ID or Google account
4Try "Restore Purchases" in Settings → Account
5Contact billing support if issues persist
⚙️ Advanced Settings
Video Quality Optimization
- Auto Quality: Automatically adjusts based on connection speed
- Force 4K: Always streams highest quality (requires premium)
- Data Saver: Reduces quality to save bandwidth
- HDR Mode: Enable for compatible content and displays
Network and Performance
- Preload Buffer: Adjust for smoother playback (15-60 seconds)
- Hardware Acceleration: Enable for better performance
- Background Refresh: Allow for content updates when app is closed
- Analytics: Help improve the app by sharing usage data
📞 Contact Support
📧 Email Support
Mubaraksaras@icloud.com
Response Time: 24-48 hours (4 hours for premium)
🐛 Bug Reports and Feature Requests
Reporting Bugs
Help us improve RookTV by reporting bugs with detailed information:
- Device Model: iPhone 14 Pro, etc.
- OS Version: iOS 16.3, etc.
- App Version: Found in Settings → Feedback
- Steps to Reproduce: Detailed description of the issue
- Expected vs Actual Behavior: What should happen vs what actually happens
- Screenshots/Videos: Visual evidence when possible
Feature Requests
We love hearing your ideas! Submit feature requests to Mubaraksaras@icloud.com or vote on existing requests in our community forum.
🔒 Privacy and Security
Security Notice: Never share your account password or payment information. RookTV staff will never ask for your password via email or chat.
Account Security
- Use a strong, unique password
- Sign out of unused devices
Data and Privacy
- Your viewing data is encrypted and stored securely
- AI processing happens locally when possible
- You can export or delete your data at any time
- Read our Privacy Policy for complete details
Still Need Help? Our support team is here to ensure you have the best possible experience with RookTV - Movie Player. Don't hesitate to reach out!
Support documentation last updated: December 15, 2024